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About the course
Decision Making, Conflict Management and Negotiations
Negotiations can be both formal and informal in nature. Strategies and tactics can be used in everyday situations in the workplace to reduce conflict. Through role-play and hands-on exercises, leaders will learn interest-based bargaining and other problem-solving methods. In addition participants will use advanced decision-making techniques in case study practice.
Since no one leadership style fits all situations, skilled leaders need to be adaptable. Understanding an individual’s ability and willingness regarding assignments is fundamental to succeeding as a manager. This session shows how to assess an employee’s readiness level, how to adapt your leadership style to motivate different employees, and how to coach employees to successful completion of a task.
Who should attend
Master’s Certificate: Leadership for the 21st Century is designed for professionals with leader responsibilities or those who will take on these responsibilities in the near future. The sessions in the program are also highly relevant for seasoned managers and team leaders who have extensive on-the-job experience, but little formal leadership education or training. If you are in a leadership role, seeking or anticipating a leadership role, or are an individual contributor looking to develop your leadership competencies, then this program is for you!