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Cyprus International Institute of Management

Dealing With Conflict in the Workplace

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Description

The purpose of the workshop is to help participants, see conflict as an opportunity for growth and development of business and personal relationships, rather than as a problem to avoid. It will also provide analytical and practical skills on how to resolve and manage conflict situations effectively.

Programme Focus

  • What is conflict
  • Types of conflict
  • Why conflicts arise
  • Modern workplace realities
  • Conflict as a process
  • Conflict management strategies

Key Outcomes

On completion of this course/workshop participants will be able to:

  • Recognize the nature of conflict and why it occurs in the workplace
  • Identify and assess their personal conflict resolution style and how to adapt it to the various conflict situations
  • Identify and evaluate the various conflict management strategies a company can use to manage conflict at work.

Who should attend

  • Business owners, Directors, senior managers, line managers
  • HR Professionals
  • Employees from all managerial levels or/and industries (both in the public and the private sector)

Experts

Mr. Michalis Miltiades’ professional experience includes 5 years as General Manager in a major retail business unit, 10 years as a Senior Airport Executive with responsibility for number of operational departments, 3 years as Member of the Board of Directors of the Electricity Authority of Cyprus...

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