Brookings Institution

Customer Service

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About the course

Exceed your customers’ expectations, even with limited resources. Excellence in Customer Service introduces you to a new lexicon and framework that explores the roles of citizens (and other actors), frontline workers and leaders. The course also explains how you can improve the quality of your service — and, as a result, your agency’s organizational performance.

“It may seem like a small shift from customer to client, but this change in mindset will reverberate throughout my agency. I’ll work to bring it to my colleagues.” – Class participant

OPM Competency: Customer Service

MSL Credit Hours: 1

Program Benefits:

  • Master the fundamentals of exceptional customer service
  • Acquire specific skills that help you create value for your clients
  • Develop the thinking and leadership abilities needed to lead a customer-service-based organization

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