Customer Service

Brookings Institution

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Brookings Institution

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About the course

Exceed your customers’ expectations, even with limited resources. Excellence in Customer Service introduces you to a new lexicon and framework that explores the roles of citizens (and other actors), frontline workers and leaders. The course also explains how you can improve the quality of your service — and, as a result, your agency’s organizational performance.

“It may seem like a small shift from customer to client, but this change in mindset will reverberate throughout my agency. I’ll work to bring it to my colleagues.” – Class participant

OPM Competency: Customer Service

MSL Credit Hours: 1

Program Benefits:

  • Master the fundamentals of exceptional customer service
  • Acquire specific skills that help you create value for your clients
  • Develop the thinking and leadership abilities needed to lead a customer-service-based organization

Customer Service at Brookings Institution

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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