Customer Experience With Innovation

SIM Professional Development

How long?

  • 2 days
  • in person

What are the topics?

SIM Professional Development

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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Who should attend

  • Level 3 - New Managers
  • Level 4 - Managers
  • Level 5 - Senior Managers & Directors

About the course

Course overview

Regardless of industry, experience, or current reputation, businesses cannot afford to offer a lackluster customer experience. Quality customer experience is essential to business success for a myriad of reasons such as retention rates, marketability and ultimately your bottom line.

This programme will enable you to strategise and differentiate on your customer experience so to improve your competitive standing.

Course benefits

Business Outcomes

Participants will be able to gain insights on how to enhance their customer experience by identifying opportunities and pain points. Demonstrate methods to implement and evaluate their improved customer experience strategy.

Learning Outcomes

  1. Understand the difference between customer experience and a service transaction

  2. Recognise the components of a customer journey map

  3. Identify pain points and opportunities to innovate

  4. Develop an enhance customer journey map

  5. Plan the implementation and evaluation of the enhanced customer experience

Course outline

  1. Customer experience a ‘new’ buzz word?

  2. Customer journey map

  3. Factors which impact customer experience

  4. Who is your customer

  5. Customer Experience Strategy

  6. Implement & measure the improved customer experience

  7. Technologies to enhance CX

As part of the training and learning during this course, photography and/or video recording of participants in action will be done.

Customer Experience With Innovation at SIM Professional Development

From  SGD 642$490

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Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Marketing

During Marketing courses, you will learn how to develop a business idea and create the right website to promote your product. You will gain the skills to analyze your business performance and make key decisions that improve the efficiency of your bus...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.