Who should attend
- (Level 2) Supervisors, Executive, & Emerging Managers
- (Level 3) New Managers
- (Level 4) Managers
- (Level 5) Senior Managers & Directors
- (Level 6) C-Suite
About the course
Why study Customer Experience Strategy and Design
With the business world rapidly changing, and an increased focus on globalisation, automation and collaboration, it is no longer simply a great product that gives you a competitive advantage. Businesses are increasingly looking for innovative, memorable and delightful customer experiences to set themselves apart.
What you'll learn
Customer Experience Strategy, personas, pain points and gain points, business strategy fit, prototyping, KPIs, change implementation
How it works
Learn how to build CX strategy from the very beginning. You will create personas, conduct customer interviews, and map customer journeys. This will allow you to transform your workplace by embedding customer-experience thinking deep into the business model.
Read more about Digital Transformation
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.