Customer Experience Strategy and Design

SIM Professional Development

SIM Professional Development

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Who should attend

  • (Level 2) Supervisors, Executive, & Emerging Managers
  • (Level 3) New Managers
  • (Level 4) Managers
  • (Level 5) Senior Managers & Directors
  • (Level 6) C-Suite

About the course

Course overview

Why study Customer Experience Strategy and Design

With the business world rapidly changing, and an increased focus on globalisation, automation and collaboration, it is no longer simply a great product that gives you a competitive advantage. Businesses are increasingly looking for innovative, memorable and delightful customer experiences to set themselves apart.

Course benefits

What you'll learn

Customer Experience Strategy, personas, pain points and gain points, business strategy fit, prototyping, KPIs, change implementation

Course outline

How it works

Learn how to build CX strategy from the very beginning. You will create personas, conduct customer interviews, and map customer journeys. This will allow you to transform your workplace by embedding customer-experience thinking deep into the business model.

Customer Experience Strategy and Design at SIM Professional Development

From  SGD 756$575

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Digital Transformation

When it comes to imposing digital frameworks and technologies, whether you’re trying to optimize particular units or the entire organization, you need to minimize the collateral damage in order to have a greater effect. However, it's not always that ...

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