Conflict Resolution, Negotiation and Communication
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The programme will offer the participants an opportunity to understand why conflict occurs in business and how to deal with it using some tested theories and methods. The approach will be to show that besides interpersonal or group problems related to attitude or behavior or language or culture, conflicts arise due to differing interests and positions in business. The fall‐out of any conflict by way of negative media exposure and reputation will also be discussed.
This programme will try to help middle and senior managers involved in or aspiring to perform leadership roles learn the principles and techniques of conflict-resolution through effective negotiation and strategic communication.
The sessions will present the generic framework and principles in the specific context of business problems. The principles and practice of conflict-resolution and dispute resolution through legal and alternative means will be discussed. The programme will deal with various kinds of conflict to explain the principles and demonstrate the practical use of principles. For instance, specific conflicts that will be discussed include the following: interpersonal conflicts; group conflicts; language based conflicts; norms-and-values conflicts; terms-and-conditions conflicts; contract default conflicts; employment-based conflicts; rights-based conflicts; asset-based conflicts; distribution of value conflicts; technology-based conflicts; knowledge-based conflicts; legacy conflicts; political conflicts; social conflicts, intercultural conflicts etc. In particular, the ‘Consensus-Building Approach’ will be introduced as a way out of conflict that develops sustainable and effective solutions to managerial problems. It’s hoped that participants will learn to appreciate that their challenge is to build real ‘value’ that can effectively happen by using an approach that builds consensus and eschews conflict.
The program’s pedagogy will include the following: * Conceptual sessions - a brief conceptual understanding will be provided with reference to industry examples and/or the work experience of participants. * Communication Skills: how certain kinds of written and oral communication can lead to conflict will be discussed – e.g. ‘bad conversations’. Some specific cases of conflict due to conflict-ridden communication will be critiqued. * Simulations/Case Studies/Games: Participants will learn the practical ways of conflict-resolution, negotiation and communication through these exercises. * Handouts/Readings dealing with conceptual and practical issues will be provided.
Who should attend
Participants should be with minimum 3 years of work experience