Luxembourg School of Business

Conflict Resolution and Building Trust

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About the course

Conflict impacts all of us in one way or another. We are either involved in it directly, compelled to help resolve it, or experience the side effects. Often, when we are engaged in conflict, we become emotionally invested and can lose our ability to respond rationally and reasonably. This program is a combination of theory and work on practical applied approaches to building trust and/or resolve existing trust problems. Participants will leave with thoughts about things they can do the next day to build better relationships with their clients or peers. This course will examine conflict and provide some techniques for dealing with it in your professional and personal environment. A relational/trust framework will be explored and used to frame conflict for all of the parties involved.

Program Objectives

  • A clear understanding of what trust is
  • A comprehensive understanding of how trust works
  • Practical applied approaches to a broad range of trust problems
  • An approach to analyzing and resolving any trust issues you are currently facing
  • A proven approach to building stronger relationships both within your organization and with third parties
  • Respond more effectively to the emotional content of the conflict
  • Prevent future conflict and restore trust in a team
  • Practical applied approaches to a broad range of trust problems
  • Analyze the sources of conflict within the organization
  • Reduce conflict-induced turn-over

Who should attend

Mid-senior management, professionals who represent diverse functions, industries, and countries. The program is suitable for participants from organizations of any size. Teams are welcome.

Trust the experts

Darryl Stickel

Dr. Darryl Stickel, is a professor at the Luxembourg School of Business teaching in the MBA program and a variety of executive education programs. Darryl has a PhD in Business from Duke University and has worked as a consultant with McKinsey & Company. His specialty is building trust. Darryl’...

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Available dates

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.