Complain, Complain, Complain: How Complaints can (and Should) Change Regulatory Practice

Australia and New Zealand School of Government

Australia and New Zealand School of Government

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Finance

Finance is an integral and most important component of any business, so everyone needs to improve their competence in this area. Finance courses will ...

About the course

In one way or another, receiving and dealing with complaints is part of the organisational life of many regulators

Complaints systems are asked to serve many functions: as a source of intelligence to guide risk-based compliance and enforcement responses; as a means to empower citizens to act as the eyes and ears of regulators to identify harms or risks; as a mechanism for integrity bodies to hold governments to account for their conduct and service delivery quality; and as a red flag for regulators to identify where staff may be incompetent, captured or corrupt.

All of which suggest complaints are a highly valuable weapon in regulators’ armoury, whether or not the regulator’s core business is receiving, resolving or acting on complaints. But are we taking them seriously enough? Are we systematically distilling, reviewing and utilising the intelligence they provide about our and/or our duty holders’ performance?

Please join our expert facilitator and panel as they canvass ideas about how regulators can more strategically utilise complaints in the service of better regulatory practice.

Experts

Adam Beaumont

Adam is a strategist, facilitator and regulatory consultant who works with executives, leadership teams and boards. Adam has over 20 years’ experience in environment, sustainability and regulation. He’s held senior and executive roles with EPA Victoria and with the global not for profit the Fore...

Nicole Lawless

Nicole was appointed as Assistant Ombudsman in July 2019 and has been acting as Deputy Ombudsman since August 2020. Nicole leads the Complaints and Investigations Branch which is responsible for handling inquiries, complaints and youth justice notifications and undertaking monitoring activities a...

Complain, Complain, Complain: How Complaints can (and Should) Change Regulatory Practice at Australia and New Zealand School of Government

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.


Something went wrong. We're trying to fix this error.

Thank you

Someone from the Coursalytics team will be in touch with you soon.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Finance

During Finance courses, you will get acquainted with a huge number of financial analyst tools and learn how to work with them. So, you will learn how to make and analyze financial reporting, calculate the main financial indicators of the company and ...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.