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University of Cape Town Graduate School of Business

Company-Community Collaboration and Conflict Resolution for Complex Environments

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Description

The UCT Graduate School of Business (GSB) in partnership with the Africa Centre for Dispute Settlement (ACDS) presents Advanced Training in Company-Community Collaboration and Conflict Resolution in Complex Environments course.

The tools of mediation, with its focus on helping parties find common ground and a common vision for moving forward, can be a particularly useful intervention in complex environments. Going beyond the core principles of interest-based negotiation and mediation, participants will learn principles of conflict sensitive intervention and Do No Harm; what it means to operate to international standards; how to design and implement processes that are broadly inclusive and legitimate; and how to manage durable systems for resolving company-community conflicts and maximizing collaborative opportunities.

This programme will be delivered through a series of lectures, varied practical exercises, simulations, and written assignments.

Is this course for me?

This is an advanced training course for professionals who need to understand, prevent and resolve company-community conflict – including leaders and board members of companies in complex environments, community relations officers, community representatives, human rights advocates, investors, risk managers, and government officials. The course will also be of interest to practising mediators. For professionals with experience in company-community conflict and its resolution, the course is an opportunity for reflection on their experience as well as acquisition of new skills. For those without experience in company-community conflict and collaboration, the course will help develop the necessary analytical and practical skills to successfully navigate complex and conflict-prone environments.

Key take-outs

  • Understand complexity and fragility in context
  • Understand and assess stakeholders and issues in dispute
  • Design and manage the process of entering a complex system with a collaborative mindset
  • Facilitate interest-based negotiations within a right framework
  • Design durable relationship management strategies

Who should attend

This is an advanced training course for professionals who need to understand, prevent and resolve company-community conflict – including leaders and board members of companies in complex environments, community relations officers, community representatives, human rights advocates, investors, risk managers, and government officials. The course will also be of interest to practising mediators. For professionals with experience in company-community conflict and its resolution, the course is an opportunity for reflection on their experience as well as acquisition of new skills. For those without experience in company-community conflict and collaboration, the course will help develop the necessary analytical and practical skills to successfully navigate complex and conflict-prone environments.

Experts

Brian Ganson is Head of the Africa Centre for Dispute Settlement, and Adjunct Associate Professor at the Graduate School of Business, University of Cape Town. He also holds appointments as Senior Fellow with the Council on Emerging Market Enterprises of The Fletcher School, Tufts University; Rese...
Kate Kopischke is an independent mediator specializing in stakeholder engagement, dispute prevention, and dispute resolution in the natural resources sectors. Her work involves neutral assessments and facilitated dialogue to help communities, companies and the public sector address concerns and g...

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