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Sauder School of Business

Communication Skills for Managers

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Next dates

Apr 24—25
2 days
Vancouver, British Columbia, Canada
CAD 1995 ≈USD 1494
CAD 997 per day
Jun 11—12
2 days
Vancouver, British Columbia, Canada
CAD 1995 ≈USD 1494
CAD 997 per day


Leading Self, Leading Others

Being an effective leader involves open, two-way communication. This course will sharpen your leadership impact by building your communication abilities – from the inside out. The program’s unique “leading self” focus will encourage you to reflect on why you communicate the way you do, and to make commitments to improve your approach. You will also learn to open the communication channels between yourself and others, providing them with the guidance they need to succeed.


  • Uncover and define your own leadership and communication style
  • Increase your self-awareness and understand how your actions and words affect others
  • Use communication as an extension of interpersonal skills and personal leadership choices
  • Recognize what motivates others, and communicate to them according to their needs
  • Communicate with empathy and compassion
  • Inspire people by appealing to their emotions
  • Defuse and respond to difficult circumstances

Course Content

  • Developing Emotional Intelligence in communication: becoming more self-aware, controlling defensive impulses, aligning your actions with your values, managerial compassion vs. holding people accountable
  • The Johari Window: absorbing and sharing information relevant to more effective, open, two-way working relationships
  • Bolman and Deal’s 4 Frames: choosing the best communication approach to given situations
  • How hierarchy and power affect communication: choosing types of power that will avoid negative reactions and garner commitment
  • Practicing active, engaged listening
  • The art of giving and receiving feedback
  • Building trust and respect

Special Features

This course is designed to develop real-world skills, while deepening your self-awareness. It employs a dynamic mix of group discussions, activity-based development and feedback to help you reach your potential

Who should attend

This course is designed for managers who wish to enhance their careers by sharpening their leadership impact.


Tracey Gurton has been lecturing in the Sauder School of Business at UBC for 6 years. During that time she has taught undergraduates, masters students in two faculties, and business executives. She has also taught in similar programs at Simon Fraser University and the British Columbia Institute o...


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