American Management Association

Communicating Across Generations - Bridging the gap

Available dates

Jan 30—31, 2020
2 days
San Francisco, California, United States
USD 2195
USD 1097 per day
Apr 20—21, 2020
2 days
New York, New York, United States
USD 2195
USD 1097 per day


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About the course

Are the messages getting through with equal clarity to all coworkers—regardless of age?

Discover how to communicate clearly and in the most positive and effective way possible with all generations in the workplace. Through exercises, role plays and case studies, you’ll learn and practice specific skills to identify generational differences, break through stereotypes, foster respect and create a more productive work environment.

How You Will Benefit

  • Flex your communication style to meet the challenges of generational differences
  • Recognize how values, work style, cultural influences and career expectations influence communications
  • Reduce interpersonal conflict and ensure more successful teamwork
  • Move beyond generational stereotypes and create successful knowledge transfers
  • Learn how people from different generations define respect
  • Address your audience more effectively by customizing messages and selecting the appropriate communication method

What You Will Cover

  • Recognizing the business implications and challenges associated with a multigenerational workforce
  • Determining the most effective approaches to communication with different generations
  • Aligning communication solutions with problematic workplace interactions
  • Applying techniques to entice, develop and retain workers from all generations
  • Flexing your communication style to meet the needs of different generationsli

Learning Objectives

  • Flex Your Communication Style to Meet the Challenges of Generational Differences
  • Maximize Individual Contribution By Moving Beyond Generational Stereotypes
  • Minimize Generational-Based Conflict
  • Select the Appropriate Communication Method/Technology Given Specific Generational and Situational Factors
  • Facilitate the Transfer of Knowledge Based on Generational Learning Preferences

Introductions to the Generations

  • Identify the Differences between the Generations in the Workforce
  • Recognize the Business Implications and Challenges Associated with a Multigenerational Workforce
  • Consider the Importance of Respect and Understanding in Relation to Effective Multigenerational Communication

Multigenerational Communication Challenges

  • Recognize Generational Communication Challenges and opportunities
  • Identify Options to Meet Various Communication Needs

Solutions to Multigenerational Communication Challenges

  • Recognize Generational Truths vs Myths
  • Use Knowledge Transfer Solutions to Foster a Skilled Multigenerational Workforce
  • Recognize Challenges Associated with Conflict

Planning for the Future

  • Identify Ways to Entice, Develop, and Retain Talent
  • Appreciate the Various Ways to Recognize Members of the Different Generations

Who should attend

Business professionals at every level who want to improve their ability to communicate with co-workers of every generation.

Course reviews

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