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About the course
HR, ER, LR Professionals and Managers will learn techniques, tools, processes and skills for collaborative problem solving and a facilitative approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, facilitating and gaining commitment.
Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...
Katrina Nobles is the Director of Conflict Programs for the Scheinman Institute on Conflict Resolution at the Cornell University School of Industrial and Labor Relations, focusing on educating the next generation of neutrals and practitioners on campus and in the workplace. Nobles designs curricu...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.