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Western Ontario University

Collaborative Conflict Resolution

Circle of Conflict
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Understand collaborative methods for resolving conflict and solving interest-based problems. Identify which approaches are appropriate in various situations. Learn the “secrets” of keeping discussions productive and avoiding impasses that could stall or end the communication process.


  • The advantages of collaborative conflict resolution
  • How to improve results and relationships by applying an interest-based approach
  • The Circle of Conflict analysis tool
  • Drawing out the best in others in conflict situations

Course Schedule:

Day One Topics

  • Circle of Conflict
  • Thomas Kilmann Conflict Handling Modes
  • Shifting from Positions to Interests
  • Communication Skills to Draw the Best from the Other Person
  • Listening Skills
  • ‘From No to Yes’ video

Day Two Topics

  • Non-verbal communication and perspective shifts
  • Questioning Skills
  • Assertiveness Skills
  • Individual Analysis of own conflict situation
  • Power Rights and Interests
  • Practice negotiation in small groups of individual conflict situations

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!


Janine Higgins has been in private practice since 1993. Her mediation practice includes a wide variety of issues, both legal and non-legal including family, insurance, estate and business law as well as workplace and organizational conflicts. Her facilitation work overlaps with mediation since ...


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