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Lee Kuan Yew School of Public Policy

Case Studies for Knowledge Management

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About the course

Drawing on real-life incidents and scenarios, case studies have become valuable tools for bringing theory to life, prompting in-depth discussions and even evaluating interview candidates. For those unfamiliar with the case method however, developing and using case studies calls for a different set of skills and techniques.

Structured as a three-day workshop, Case Studies for Knowledge Management helps public sector practitioners and subject matter experts to develop skills in case writing and case teaching, with a particular focus on public policy issues. The workshop first introduces the elements of an effective case study, before delving into the details of constructing an effective case study. Interviewing techniques and data presentation will be discussed. The workshop will discuss how cases can be used to engage public officers and achieve learning objectives. It will incorporate a site visit to learn best practices in knowledge management and documentation.

The workshop emphasises hands-on learning. You are required to come prepared with an idea for a case study, which you will develop during the workshop. You will also have the opportunity to work in groups and role-play case teaching in a classroom environment.


  • Understand how to develop effective case studies
  • Develop your own case study topics
  • Experience and develop insights on case teaching from the perspective of participant and facilitator

Who should attend

  • Organisations and training institutions that are developing their pool of trained case writers
  • Policy analysts, strategists and researchers who are at the forefront of research work in public and non-profit institutions

Trust the experts

Hawyee Auyong

Mr Hawyee Auyong is a Research Fellow at the Case Study Unit of the Lee Kuan Yew School of Public Policy. He develops case studies that are used in public policy courses. He has a Master of Science in Engineering Management from Cornell University and a Bachelor of Science in Electrical Engineer...


Jean Chia

Experienced public policy researcher and writer with strong knowledge of urban and economic development issues and working experience in Singapore's public sector. Experience Research Associate, Case Studies Unit Company Name Lee Kuan Yew School of Public Policy Dates Employed2016 – Present ...


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