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Lagos Business School

Business Process Management

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The need to develop effective business performance improvement strategies has never been greater in Nigeria than it is today. The economy is growing slowly and is characterized by high cost of funds, materials and services. Companies in all sectors are therefore seeking new ways to improve their financial performance, market share, ​customer satisfaction and employee contribution to the business. This seminar will afford participants the opportunity to learn different approaches and methods used to improve the performance of business processes in order to make them effective and efficient.


Process Management

  • Business process definition
  • Continuous process improvement or re-engineering
  • Business process modeling

Day Process improvement tools

  • QFD and competitive benchmarking
  • Six sigma quality
  • Value creation through process improvement
  • Process re-engineering

Day Problem Solving Tools

  • Techniques for problem solving
  • Activity-based costing
  • Process performance measures
  • Total Quality management

Key Learning Outcomes:

  • Participants will acquire different practical approaches and methods for improving the performance of their business process towards achieving corporate goals.

Who should attend

Senior Executives of Organizations with responsibilities for business process/quality improvement.​


Dr David-West is a senior fellow in the Operations, Information Systems and Marketing Division of Lagos Business School (LBS). She is a member of the LBS Management Board and Academic Director at the School and the Enterprise Development Centre (EDC). With a career in information systems spannin...


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