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Executive Development Center

Business Process Management Certificate

On demand
USD 2695

How it works


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Management By Process

The Association of Business Process Management Professionals International (ABPMP) considers Business Process Management (BPM®) to be both a management discipline and a set of technologies that support managing by process.

BPM is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals. BPM involves the deliberate, collaborative, and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility. This course aligns with the ABPMP Common Body of Knowledge (BPM CBOK®) and is designed for individuals with a broad range of experience and expectations related to the subject of process-centric methods and approaches. It is an excellent foundation course for individuals new to process management and who need to gain practical insight regarding the alignment of business processes with enterprise strategic planning and goal setting.

Key topics

  • Management discipline for continuous process improvement
  • Structure and organization of process management within the enterprise
  • Definitions of BPM concepts and terminologies
  • Technologies used in process management
  • BPM Lifecycle
  • Critical success factors

Next dates

On demand
USD 2695

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Schulich Executive Learning Centre

Business Process Improvement, Modelling and Management

Next dates

Nov 4—6, 2019
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2457
CAD 1083 per day
May 11—13, 2020
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2457
CAD 1083 per day
Nov 2—4, 2020
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2457
CAD 1083 per day


You will learn to focus on the underlying business problem rather than the software solution.

Business Process Improvement, Modelling and Management will train you to creatively improve, analyze, measure, describe and document business processes, both in their current and future states.

What You Will Learn

  • Discover creative ideas for improving processes through the six enablers
  • Use state of the art modelling techniques, such as BPMN
  • Link process improvement to your organizational goals
  • Elicit, structure, model and document key process data and metrics
  • Process improvement approaches and philosophies
  • Tried-and-tested process analysis and improvement techniques
  • What is a ‘business process’ and what it isn’t
  • Process modelling in a business analysis context
  • Process modelling in the overall Solution Development Life Cycle (SDLC)
  • Process modelling techniques, focusing on Business Process Modelling Notation (BPMN)
  • Presenting and communicating process models
  • Typical problems and issues in business process modelling
  • Verification and validation of process models
  • Advanced modelling techniques

Featuring a Complete Approach

Featuring Business Process Modelling Notation (BPMN) simulation exercises

BPMN goes beyond objects and systems-oriented modelling by encompassing business users and process implementers. It is ideal in any IT or organization-wide initiative.

In addition to instructor training and rich course material, the course features a powerful, integrated case study with hands-on practice exercises. The exercises provide participants with realistic, challenging experience on improving processes, from beginning to end.

Course content details

Introduction to Process Modelling and Management

  • What is process management?
  • What is process improvement?
  • What is process modelling?
  • Understanding process modelling and management in a business analysis context
  • Roles and responsibilities

Conducting a Business Process Review

  • Definition of a business process
  • Process identification and inventory
  • Process description, context and boundaries
  • Business process assessment

Process Modelling with BPMN: Using Leading-Edge Techniques

  • Types of process models
  • Presentation of current standards
  • The case for BPMN (Business Process Modelling Notation)
  • Basic BPMN modelling

Process Problem Analysis: Improvement Opportunities

  • Problem identification and root-cause analysis
  • Process metrics
  • Determining improvement targets

The Six Enablers of Process Improvement

  • Process improvements beyond technology
  • The six enablers to reaching your improvement goals
  • Modelling the ‘TO-BE’ state

Advanced Techniques

  • Advanced BPMN symbology
  • Complexity – the reality of business operations today
  • Avoiding spaghetti logic
  • Common pitfalls and traps
  • Dealing with levels of detail
  • Challenges of presenting models
  • Dealing with business rules

Process Modelling and Management Tools

  • The case for CASE tools
  • Modelling and management tools
  • Key features and functions of process modelling and process management tools

Business Goals and Process Management

  • Positioning process management within the business context
  • Achieving continuous improvement through your business processes
  • Setting goals for back at the office

Who should attend

This 3-day course is recommended for people with a minimum of three years of business experience, including at least two years of specific business analysis experience, such as:

  • Process managers, modellers and designers
  • Business process and system analysts
  • Business analysts and senior analysts
  • Enterprise analysts and architects
  • Functional, process and requirements analysts
  • Business modellers well as others who may have job-design responsibilities, business process ownership, are engaged in functional and/or business process improvements, or who are looking to expand their understanding of business processes.


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