Business Process Improvement, Modelling and Management

Schulich Executive Learning Centre

Schulich Executive Learning Centre


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Who should attend

This 3-day course is recommended for people with a minimum of three years of business experience, including at least two years of specific business analysis experience, such as:

  • Process managers, modellers and designers
  • Business process and system analysts
  • Business analysts and senior analysts
  • Enterprise analysts and architects
  • Functional, process and requirements analysts
  • Business modellers well as others who may have job-design responsibilities, business process ownership, are engaged in functional and/or business process improvements, or who are looking to expand their understanding of business processes.

About the course

You will learn to focus on the underlying business problem rather than the software solution.

Business Process Improvement, Modelling and Management will train you to creatively improve, analyze, measure, describe and document business processes, both in their current and future states.

What You Will Learn

  • Discover creative ideas for improving processes through the six enablers
  • Use state of the art modelling techniques, such as BPMN
  • Link process improvement to your organizational goals
  • Elicit, structure, model and document key process data and metrics
  • Process improvement approaches and philosophies
  • Tried-and-tested process analysis and improvement techniques
  • What is a ‘business process’ and what it isn’t
  • Process modelling in a business analysis context
  • Process modelling in the overall Solution Development Life Cycle (SDLC)
  • Process modelling techniques, focusing on Business Process Modelling Notation (BPMN)
  • Presenting and communicating process models
  • Typical problems and issues in business process modelling
  • Verification and validation of process models
  • Advanced modelling techniques

Featuring a Complete Approach

Featuring Business Process Modelling Notation (BPMN) simulation exercises

BPMN goes beyond objects and systems-oriented modelling by encompassing business users and process implementers. It is ideal in any IT or organization-wide initiative.

In addition to instructor training and rich course material, the course features a powerful, integrated case study with hands-on practice exercises. The exercises provide participants with realistic, challenging experience on improving processes, from beginning to end.

Course content details

Introduction to Process Modelling and Management

  • What is process management?
  • What is process improvement?
  • What is process modelling?
  • Understanding process modelling and management in a business analysis context
  • Roles and responsibilities

Conducting a Business Process Review

  • Definition of a business process
  • Process identification and inventory
  • Process description, context and boundaries
  • Business process assessment

Process Modelling with BPMN: Using Leading-Edge Techniques

  • Types of process models
  • Presentation of current standards
  • The case for BPMN (Business Process Modelling Notation)
  • Basic BPMN modelling

Process Problem Analysis: Improvement Opportunities

  • Problem identification and root-cause analysis
  • Process metrics
  • Determining improvement targets

The Six Enablers of Process Improvement

  • Process improvements beyond technology
  • The six enablers to reaching your improvement goals
  • Modelling the ‘TO-BE’ state

Advanced Techniques

  • Advanced BPMN symbology
  • Complexity – the reality of business operations today
  • Avoiding spaghetti logic
  • Common pitfalls and traps
  • Dealing with levels of detail
  • Challenges of presenting models
  • Dealing with business rules

Process Modelling and Management Tools

  • The case for CASE tools
  • Modelling and management tools
  • Key features and functions of process modelling and process management tools

Business Goals and Process Management

  • Positioning process management within the business context
  • Achieving continuous improvement through your business processes
  • Setting goals for back at the office


Clément Côté

Biography Clément has more than 20 years experience in project management and complex business analysis, and is currently president of 2C Solutions, a consulting firm specializing in business analysis and project management. Clément’s expertise includes project planning, process modelling, requir...

Videos and materials

Business Process Improvement, Modelling and Management at Schulich Executive Learning Centre

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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