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Sloan School of Management

Business Process Design for Strategic Management (self-paced Online)

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Course Trailer | MIT Sloan Business Process Design for Strategic Management

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May 8—Jun 25
USD 2800
Jun 26—Aug 13
USD 2800
Sep 4—Oct 22
USD 2800
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Learn to optimize business processes through Dynamic Work Design, a set of principles and methods for achieving sustainable improvement efforts of any scale, in any industry, and in any function.

Based on our highly-rated Implementing Improvement Strategies program, this six-week online course broadens access to the knowledge of industry thought leaders such as Nelson Repenning and Donald Kieffer, who integrated decades of industry practice and academic investigation to create Dynamic Work Design. The online program offers those who would previously be limited in accessing the on-campus course the opportunity to engage with a portion of the content in a flexible and personalized way, through a highly collaborative and supportive online environment. You’ll learn to implement improvement strategies naturally in your everyday work, not from a prescribed list, but from a deep personal understanding of the principles. Unplanned events happen in all businesses - from communication breakdowns and the rise and fall of costs, to tighter turnaround times and employee disengagement. Use these pain points to lead improvement strategies and innovation in your organization with this online program which will expose you to the principles and development of Dynamic Work Design from the very creators of this sustainable operations improvement methodology. This program aims to teach you how to implement continuous improvement strategies into your organization’s work design, as well as change the way you think about your own work and role as a leader within a particular area of improvement. You’ll develop an understanding of how to go about implementing improvement strategies; why improvement strategies usually fail; the psychological reasons behind learning, change, and motivation; principles of good work design; and how to go about problem solving effectively. The program culminates in the identification of issues within your organization and the development of a structured problem-solving document based on the A3 approach to continuous improvement which was first employed at Toyota and successfully adopted by many companies.


Participants in this program will be equipped to implement the principles of Dynamic Work Design in order to solve organizational issues and design effective improvement strategies they can implement in their unique contexts. The program will enable them to: * Understand the principles and approaches that drive improvement and apply them in all areas of an organization * Develop inquiry and evidence-based problem-solving skills for themselves and their organizations * Ensure business targets and improvement activities are tightly linked at every level * Experience the benefit of increased employee engagement as a result of well-designed work * Inspire the move from “controlling” to “enabling” in their management styles

  • Orientation Module: Welcome to Your Online Campus
  • Module 1: An Introduction to Dynamic Work Design
  • Module 2: The Four Principles of Dynamic Work Design
  • Module 3: The Problem Statement
  • Module 4: Structured Problem Solving
  • Module 5: Designing Work for People
  • Module 6: Visual Management

Who should attend

This course is designed to empower executives and managers with the skills they need to refine business processes through an integrated improvement methodology.

Whether you’re in healthcare, logistics, urban planning, engineering, financial services, education, NGOs, government — or any other industry that is people-focused — you’ll benefit from what this program has to offer.

Considering this course instills a mindset focused on “making things better”, it would be valuable to anyone in a management position. If you’re looking to adopt and lead the principles of improvement for the benefit of your organization, no matter what position you hold, this course is relevant to you.

This program is for you if:

  • You want insights from industry leaders you can use to discover opportunities for improvement across all areas of your organization
  • You want to become an enabler by leveraging the relationship between smart work design and the employee engagement that follows
  • You’re driven to earn a certificate of completion from a top-tier university as recognition of your skills and knowledge in the field


Nelson P. Repenning is the Associate Dean of Leadership and Special Projects at the MIT Sloan School of Management. Professor Repenning also serves as the faculty director for the MIT Leadership Center. Nelson’s early work focused on understanding the inability of organizations to leverage well...
Donald Kieffer is a Senior Lecturer in Operations Management at MIT Sloan. Kieffer started working in factories at the age of 17 as piece-worker on a metal lathe. He later spent 15 years at Harley-Davidson where he led the Twin Cam 88 engine project and became vice president of manufacturing exc...


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