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SIM Professional Development

Business Etiquette Essentials

Jul 4—5
2 days
SGD 695 ≈USD 509
SGD 347 per day
Nov 21—22
2 days
SGD 695 ≈USD 509
SGD 347 per day

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(formerly known as Essential Business Etiquette)


Stand out from the crowd and enhance your professional image with business etiquette skills to better your relationships with customers and business associates.

Benefits to You

Business Outcomes

Projecting a professional image is a first step towards having a great relationship with customers and business associates, leading to more positive results and achievements.

Learning Outcomes

• Conduct oneself professionally at meetings and business settings

• Manage objections professionally and effectively

• Handle conversations, email, tele/video-conferencing confidently

• Be adapt with business protocol including dress codes, handling seating for meetings and dinners, and dealing with customers from different cultures

Programme Outline

  • Business and social introductions
  • Office and business meeting etiquette
  • Email, telephone, handphone, tele/video- conferencing etiquette
  • Business lunches, buffets, cocktails and formal dinners
  • Dining etiquette and seating arrangement
  • Entertainment guidelines and cultural sensitivities tips
  • Tips on networking professionally
  • Rules for giving and receiving feedback

Hands-on Experience

A practical business fine dining session will be included.

Who should attend

Level 1 - Administrative & Support

Level 2 - Supervisors, Executives, & Emerging Managers &

Level 3 - New Managers and anyone wish to enhance their business etiquette skills to create impact.


Gaik Lim is a highly experienced and highly-rated trainer with over 20 years of professional and personal experience. She enjoys training and brings to her programmes interesting experiences gained from her work with corporations in the private and public sectors. Given her vast experiences, she...
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