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Center for Technology and Management Education

Business Analysis Certificate Program

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A business analyst is an agent of change. They perform a key role in gathering and documenting business, organizational and operational requirements from customers and other stakeholders, and using them to guide product and service design. Business analysts must interact with various groups, at multiple levels, in order to ensure that key stakeholder remain engaged throughout the process.


Participants will learn to:

  • Understand and document enterprise problems and goals
  • Analyze needs and possible solutions
  • Devise appropriate solution strategies
  • Facilitate stakeholder collaboration
  • Lead change initiatives within their organization

This certificate programs addresses the full range of analytical thinking, problem solving, and communications skills required to perform effective business analysis in today's fast-faced environment. This comprehensive review is suitable for those new to the field of business analysis those seeking their professional certification.


  • Business Analysis Planning and Monitoring
  • Elicitation and Collaboration
  • Requirements Life Cycle Management
  • Strategy Analysis
  • Requirements Analysis and Design Definitio
  • Solution Evaluation
American Management Association

Business Analysis Essentials

Next dates

May 28—30
3 days
New York, New York, United States
USD 2295
USD 765 per day
Jun 3—5
3 days
Independence, Kansas, United States
USD 2295
USD 765 per day
Jun 3—5
3 days
El Segundo, California, United States
USD 2295
USD 765 per day
+23 more options


Explore the business analysis fundamentals.

In this introductory course, you'll discover the role and responsibilities of a business analyst. As the communication link between all business areas, the business analyst is a critical player in a project’s success. From identifying and analyzing potential projects to making sure that the final project product meets the requirements you identified—you’ll learn techniques for ensuring project success every step of the way. Through practical, experiential learning exercises you'll discover how to define the scope of work and master requirements-gathering techniques that will work for a variety of projects and audiences. You will also learn how to consider the needs of customers, stakeholders, and the IT department as you work toward building, documenting, communicating, and managing requirements.

What You Will Cover

  • Role of the business analyst
  • Build and evaluate a business case
  • Plan, manage, analyze, document, and communicate requirements
  • Conduct effective interviews, group workshops, and questionnaires
  • Data mining
  • Effectively capture and document business rules
  • Get agreement
  • Ensure requirements are met

Course Outline

1.Overview of Business Analysis

  • The solutions life cycle
  • What is business analysis?
  • Business analysis terminology
  • International Institute of Business Analysis
  • CBAP certification

2.Enterprise Analysis

  • Introduction
  • Definitions
  • The business architecture
  • Feasibility studies
  • Project scope
  • Business case
  • Risk assessment
  • Decision package
  • Selecting and prioritizing projects

3.Requirements Planning and Management

  • Introduction
  • Definitions
  • Team roles for the project
  • Work division strategy
  • Requirements risk approach
  • Planning considerations
  • Requirements activities -Selection -Estimation
  • Requirements scope
  • Requirements activity -Measurement -Reporting
  • Requirements change management

4.Requirements Elicitation



Elicit requirements


  • Brainstorming
  • Document analysis
  • Focus groups
  • Interface analysis
  • Interviews
  • Observation
  • Prototyping
  • Workshop
  • Reverse engineering
  • Survey/questionnaire

5.Requirements Analysis and Documentation

  • Introduction
  • Definitions
  • Requirements package
  • Business domain model
  • Analyze user requirements
  • Analyze functional requirements
  • Analyze quality of service requirements
  • Assumptions and constraints
  • Requirements

  • Attributes

  • Document

  • Validate

  • Verify

Modeling techniques

  • Data and behavior models
  • Process/flow models
  • Usage models

6.Requirements Communication

  • Introduction
  • Definitions
  • Communication plan
  • Manage conflicts
  • Determine format
  • Requirements package
  • Requirements presentation
  • Requirements review
  • Requirements sign-off

7.Solution Assessment and Validation

  • Introduction
  • Definitions
  • Solution alternatives
  • Technology options
  • Solution selection
  • Solution usability
  • Quality assurance
  • Solution implementation
  • Solution impacts
  • Post implementation review

8.BA Fundamentals

  • Communication skills
  • Leadership skills
  • Problem-solving skills
  • Business knowledge
  • IT knowledge

9.Case studies


Who should attend

Systems analysts, business analysts, requirements analysts, developers, software engineers, IT project managers, project managers, project analysts, project leaders, senior project managers, team leaders, program managers, testers, and QA specialists.


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