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Cockrell School of Engineering

Building Advanced Lean Management Systems for Healthcare (201)

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Description

Learn how to build and implement Lean Management Systems through leader standard work, visual controls, daily accountability processes and leader discipline. Topics include Lean theory, case studies, and hands-on exercises.

Course Overview

Building Advanced Lean Management Systems (LMS) for Healthcare is a three-day, intensive course designed for healthcare leaders looking to construct and implement systems for Daily Lean in their organizations. Applying these principles will create improved quality, cost and delivery processes of all services including support operations. And, tapping the ideas of ALL staff and trying them out daily while they work avoids every improvement becoming a major "project" (and time away from work). The Scott & White system counted 2,000 implemented ideas for improvement from employees per week from their 16,000 employees; this is an environment that included recent budget and staff cuts. How many ideas were implemented by your staff in the past week? Why?

You will learn to see the absence and presence of a basic Management System starting in the first few moments of the course by observing a fast-transforming department (the simulated Lego ED from your pre-requisite Lean for Healthcare course), as well as through many hands-on exercises. By the time you complete your post-course Gemba walks, you will be able to build LMS in your areas and help others to do the same.

The program combines Lean theory, case studies, and hands-on exercises. Participants will learn to build-and-apply the four parts of a Lean Management System: leader standard work, visual controls, daily accountability process and leader discipline. You will learn how to engage and involve ALL staff members within your organization in Daily Lean improvements.

Benefits to you:

  • Greatly reduce costs and delivery processes of all services including support operations
  • Improve quality and safety
  • Avoid improvements from becoming a major "project" and time away from work
  • Create a positive culture for lean thinking and engage ALL staff members within your organization to be involved in Daily Lean improvements

Pre-requisites:

The University of Texas at Austin: Lean for Healthcare course, or similar content and length Lean course based on Toyota Production System

Course Agenda

Day One: Change the Way You Manage (with simulation)

Participants will learn the effectiveness of moving from managing to leading by shifting the way they lead. An overview on how to build and implement a Lean Management System using Visual Controls is demonstrated using hands-on practice and exercises.

Day Two: Change the way your team performs (with simulation)

Participants will learn in detail about the remaining three parts of building a Lean Management system: Daily accountability, Leader Standard Work, and Leadership Discipline. Small teams will observe how to use A3 as a leader to develop your staff in a hands-on exercise and simulation.

Day Three: Practice LMS and See it in Action

The morning of this day will be a tour of a local “best practice” Hospital-BSWH in Round Rock where you will see huddle boards throughout all levels of the organization and hear testimonials on how LMS changed the way they work. Also, you’ll also practice LMS Leader Gemba Walking (absence presence) before returning to UT-Austin. In the afternoon, you will focus on the layered audit process along with hands-on practice and exercises. Finally, you will construct a 100-day action plan and present to the class.

Upon completion of the course, participants will take an exam to earn a Lean Healthcare Certificate from The University of Texas at Austin.

Who should attend

Director or mid-level managers in the healthcare industry with at least one direct report

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