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About the course
This 17-minute, self-paced module addresses how to move beyond offer-counteroffer negotiation to focus on underlying interests. Interests are the foundation for particular offers or demands. Focusing on interests will improve your negotiation skills. Local government and community scenarios illustrate the technique of separating positions from interests.
Topics - Local and State Government
- Citizen Engagement and Education
Who should attend
Public Officials - Local and State Government Roles Appointed Board Members Attorneys City and County Clerks Community and Economic Development Professionals Elected Officials HR Professionals IT Professionals Managers and Supervisors Planning and Zoning Professionals Tax and Finance Officials
Trust the experts
John Stephens joined the School of Government in 1996. Previously, he was research director of the Ohio Commission on Dispute Resolution and Conflict Management. His publications include Guidebook to Public Dispute Resolution in North Carolina and Public Management Bulletin: Using a Mediator in P...