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UNC School of Government

Better Negotiation and Problem Solving: Understanding Positions and Interests

Available dates

On demand
USD 23


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About the course

This 17-minute, self-paced module addresses how to move beyond offer-counteroffer negotiation to focus on underlying interests. Interests are the foundation for particular offers or demands. Focusing on interests will improve your negotiation skills. Local government and community scenarios illustrate the technique of separating positions from interests.

Topics - Local and State Government

  • Citizen Engagement and Education

Who should attend

Public Officials - Local and State Government Roles Appointed Board Members Attorneys City and County Clerks Community and Economic Development Professionals Elected Officials HR Professionals IT Professionals Managers and Supervisors Planning and Zoning Professionals Tax and Finance Officials

Trust the experts

John Stephens

John Stephens joined the School of Government in 1996. Previously, he was research director of the Ohio Commission on Dispute Resolution and Conflict Management. His publications include Guidebook to Public Dispute Resolution in North Carolina and Public Management Bulletin: Using a Mediator in P...


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