About the course
Why do organizations and individuals so often struggle to make good decisions, investing enormous amounts of time and money in fruitless efforts to solve thorny problems? Too often, our mistake lies in jumping to conclusions before we even understand the problem we’re attempting to solve. This workshop will help you make better decisions by eliminating that tendency. You will learn how to ensure that you deeply understand a problem before pursuing any given solution by applying a powerful, four-step process: (1) gathering both facts and data, so you can accurately grasp the situation; (2) framing the problem, so you can avoid cognitive biases; (3) isolating contributing factors, so you can manage complex situations; (4) finding the root cause, so you can avoid ineffective makeshift actions. We’ll review actual case studies and consider common pitfalls that can occur when leaders jump to conclusions and apply cosmetic repairs to problems—whether it’s hiring more people or spending money on new equipment and technology. You will learn how to instead find more effective, efficient solutions by identifying and addressing root causes, bottlenecks, and structural impediments. Finally, you will apply the four-step process to one of your own business or personal problems, ensuring that you have a practical grasp on this decision-making system. Students will leave the course with a framework that enables them to generate insight before action, and find powerful solutions to their most thorny problems.
I founded Markovitz Consulting to help organizations become faster, stronger, and more agile through the application of lean principles to knowledge work. I've worked with non-profit and governmental organizations such as the New York City Department of Health, Planned Parenthood, and Memorial Sl...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.