Benefit Communication and Technology Institute

International Foundation of Employee Benefit Plans

International Foundation of Employee Benefit Plans


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Who should attend

The Benefit Communication and Technology Institute is for those responsible for communicating employee benefits in the United States and Canada. This includes communications managers and consultants, trustees and administrators of multiemployer plans, corporate human resources directors and managers, public sector benefits managers and administrative staff.

About the course

The past few months have presented unprecedented change in our daily lives as well as in how we conduct business. Through it all, communication has remained one of the most important focal points for getting through this time. Now more than ever, communicating benefit plans effectively will make all of the difference for your participants. The Benefits Communication and Technology Institute will give you the tools to evalute your communication strategy, while bringing you up to speed on the latest requirements and best practices.

Virtual Conference Features

Ignite your learning expereince by attending sessions throughout the week.

  • Session recordings—Not able to watch the sessions right away? Return to the virtual environment to watch recorded sessions at any time for up to one year.
  • Ask the experts— Answers to questions posed during the sessions will be posted in the virtual conference website as a resource for all attendees.
  • Session handouts and documents—Download session handouts and other resources ahead of time so that you are prepared to follow along with each presentation.
  • Access anytime—The virtual environment will be open 24/7 giving you the opportunity to access everything in the environment on your time.


Most sessions were designed to address the common elements of communicating benefits in the United States and Canada. Where noted, sessions will address the differing legal and regulatory environment in each country. This program is made up of both live and recorded sessions.

Day 1

10:30 - 11:30 a.m. ET: Change Management and Crisis Communication

Noon - 1:00 p.m. ET: Strategic Planning for Your Communications Program

2:30 - 3:30 p.m. ET: Data Analytics

Day 2

10:30 - 11:30 a.m. ET: Behavioral Economics and Decision Support Tools

Noon - 1:00 p.m. ET: Privacy and Security in the US (concurrent session)

Noon - 1:00 p.m. ET: Privacy and Security in Canada (concurrent session)

2:30 - 3:30 p.m. ET: Recruitment and Retention

Day 3

10:30 a.m.- 11:30 p.m. ET: The Mysterious World of Artificial Intelligence

Noon - 1:00 p.m. ET: Best Practices in Mobile and Website Communication

2:30 p.m.-3:30 p.m. ET: Using Social Media to Your Advantage

Day 4

10:30 - 11:30 a.m. ET: Supporting the Financial Literacy, Health and Wellness of Your Employees

Noon - 1:00 p.m. ET: Alternative Communication Methods

2:30 - 3:30 p.m. ET: Diversity and Inclusion


Anton Ames

In 2001, Anton Ames created a small boutique consulting firm. In doing so, he set out to help organizations leverage technology to improve their business processes and decision-making capabilities. This continues to be his goal today. Anton has a wealth of knowledge to draw from. For over 20 ye...

Tom Milne

Mr. Milne joined Eckler’s communications practice in June of 2012. He holds 13 years of experience providing brand strategy, design and communications support for a broad spectrum of clients. Mr. Milne’s current responsibilities include change management consulting, business development initiativ...

Joanna Pineda

Joanna is the CEO and Chief Troublemaker at Matrix Group (yes, we said, “chief troublemaker”). She founded the company in 1999. Under her leadership, Matrix Group has grown into one of the top web design and development agencies in the Washington, DC area with more than 40 employees — all who br...

Alyssa Hodder

As a senior communications consultant at Eckler, Ltd., with more than 16 years of industry experience, Ms. Hodder is responsible for member engagement and change management within Eckler’s communications area. She provides communications consulting support to a wide variety of clients across sect...

Nehrwr Abdul-Wahid

Nehrwr Abdul-Wahid will serve as lead consultant. Nehrwr (pronounced "nay-wah") Abdul-Wahid is a highly sought after consultant, trainer, and facilitator of what he describes as “much needed empathetic and compassionate dialogue with the goal of being more effective in how we work with and acros...

Mark Belland

Admitted to bar, 1984, Pennsylvania; 1985, New Jersey. Education: University of Massachusetts (B.S., summa cum laude, 1981); Rutgers University (J.D., 1984). Recipient, American Jurisprudence Award for Conflicts of Law. Law Secretary to the Honorable Steven Perskie, Judge of the Superior Court ...

Andrew Buck

Andrew has a business law practice, with a focus on electronic commerce issues. He provides guidance about online delivery of goods and services, privacy, data protection, access to information, anti-spam law compliance and intellectual property control and capitalization. He advises clients on...

Sally Corbin

Sally Corbin owns and operates Union Services Agency in Lansing, Michigan. The agency specializes in fiduciary liability insurance and ERISA fidelity bonds for multiemployer benefit plans, as well as other commercial insurance coverages for unions, apprenticeships, and affiliated associations. US...

Joshua Meyer

Josh joined Segal Benz after spending 15 years providing strategic communications, research, and public relations for unions and related organizations. He has been published in Benefits Magazine and has written about international health care and pension systems, economic development, labor law, ...

Jillian Otten

Jillian Otten is the Marketing Communications Manager at USA Digital Media Services. Jillian earned both her B.A. in Advertising as well as a M.A. in Strategic Communications from Michigan State University in 2019. Jillian directs USA Digital Media, a strategic communications agency that serves...

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Benefit Communication and Technology Institute at International Foundation of Employee Benefit Plans

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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