Benchmarking HR Performance: Human Resources Kpis

ICTD International Centre for Training and Development

ICTD International Centre for Training and Development


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Who should attend

This programme is intended for human resources professionals who have been working in any HR function for at least three years. HR professionals need to evaluate and report on the effectiveness of human resources to senior management. This course will help them to do that in addition to market their image as business partners. The course is also suitable for human resources managers and senior executives who are accountable for the overall contribution of the HR function.

About the course

How can you manage what you do not or cannot measure? This course attempts to inspire Human Resources (HR) professionals to stop just doing and start delivering. This cannot be done unless they take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement. In this course, you will learn what Key Performance Indicators (KPIs) are, their characteristics and how they should be used and reported. This course will also present and discuss over 50 HR KPIs that can be easily used in your job. The course will demonstrate that by measuring your HR results, benchmarking them and taking action to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion and change agent. The ultimate take away of this course is the design of an HR balanced scorecard that will allow the HR department to contribute to the achievement of company strategic goals.

Course Objectives

By the end of this programme, the participants will be able to:

  • Defend the metrics, measures and KPIs applied to HR and show the role they play in measuring the effectiveness of the HR function
  • List the KPIs that should be used in measuring HR as a function
  • Define and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR
  • Design and calculate the main formulae for evaluating the financial contribution of HR to the organization
  • Generate and calculate the employee satisfaction index and use it to measure employee and morale
  • Explain employee turnover, its types and the various formulae used to calculate it
  • Create and implement the HR scorecard

Course Outline


  • Goals, objectives and targets
  • The link between strategy and performance
  • From KRAs to KPIs, targets and balanced scorecard
  • The cascading of objectives
  • SMART objectives


  • The importance of measuring
  • Measures, metrics and KPIs: the main differences
  • Characteristics of SMART KPIs
  • Types of KPIs
  • Common mistakes when using KPIs


  • Organizational appeal and reputation
  • Salary competitiveness
  • Human value added
  • Career growth
  • Absenteeism rates and absenteeism cost
  • Employee morale


  • Return on human capital
  • Labor cost
  • Cost per hire
  • Cost per trainee
  • Opportunity cost
  • Supervisory ratios
  • Cost to supervise
  • Compensation and benefits


  • Measuring efficiency of recruitment and selection
  • Measuring effectiveness of hiring
  • Using Hurdles Per Hire (HPH) to reduce the use of 'wasta' in selection
  • Using aggregate yield ratios and selection rates
  • Measuring effectiveness of appraisal systems


  • Voluntary versus involuntary turnover
  • Turnover versus attrition (gross and net turnover)
  • Identifying turnover metrics
  • Identifying turnover costs
  • Analyzing and interpreting turnover data
  • Healthy versus unhealthy turnover: when is turnover good for the organization?


  • The balanced scorecard as a strategic tool: linking people, strategy and performance
  • Creating the HR scorecard
  • Reporting HR to top management

Course Methodology

A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work

Videos and materials

Benchmarking HR Performance: Human Resources Kpis at ICTD International Centre for Training and Development

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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