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ICTD International Centre for Training and Development

Benchmarking HR Deliverables (Human Resources Kpis)

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A performance improvement plan is a formal process used by supervisors to help employees improve performance or modify behavior. The performance improvement plan, as it is sometimes called, identifies performance and/or behavioral issues that need to be corrected and creates a written plan of action to guide the improvement and/or corrective action. This course offers a deep-dive into HPI topics, presented in an engaging, interactive, and easy-to-apply way

Course Objectives

By the end of the program, participants will be able to:

—Explain the metrics, measures and Key Performance Indicators (KPIs) applied to HR and show the role they play in measuring the effectiveness of Human Resources.

—List the KPIs that should be used in measuring Human Resources as a function.

—List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.

—Design and calculate the main formulae for evaluating the financial contribution of HR to the organization.

—Design and calculate the employee satisfaction index and use it to measure employee morale. Explain employee turnover, its types and the various formulae used to calculate it

Who should attend

Human Resources professionals who need to evaluate, and report on, the effectiveness of Human Resources to senior management. The program is also suitable for Human Resources managers and senior executives who are accountable for the overall contribution of the HR function


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