Assertiveness for Maximum Impact

CIPD

CIPD

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Who should attend

The Assertiveness for Maximum Impact course is recommended for:

  • senior leaders who need to communicate assertively to generate engagement and drive results
  • technical specialists who feel they lack authority and impact when dealing with other people from different parts of the organisation and who may have different communication styles and approaches
  • senior support staff who need to manage conflicting demands and priorities
  • people who believe, or have received feedback that, they behave too passively or aggressively at work and want to develop new approaches and choices in their communication with others.

About the course

Do you sometimes find it hard to speak up or make yourself heard in meetings? Are there times when you let your emotions govern your behaviour? If so, you will gain tremendously from learning to think, feel and behave assertively. This two-day course gives you the essential skills and techniques and helps you develop the underlying beliefs to take greater control of your life.

Benefits

By the end of this Assertiveness for Maximum Impact course you will be able to:

  • confidently express your views and opinions
  • ask for what you want in a way that gets listened to
  • say no to unreasonable requests
  • stand your ground in the face of resistance or manipulation
  • deliver difficult messages without undue emotional interference
  • choose more successful responses when faced with aggressive or passive behaviour from others

Programme

Day one

  • What is assertiveness and why is it worth developing?
  • How assertiveness differs from aggressive and passive behaviour.
  • How do I come across?
  • Barriers to assertiveness – how can we overcome the barriers?
  • The behaviour iceberg; what drives our choices? Helpful and unhelpful mind sets.
  • Transactional analysis – how it relates to Assertiveness.
  • Relationship Mapping.

Day two

Assertiveness Techniques

Thinking and feeling assertive

  • the assertive pause

Basic assertion

  • asking for what you want and saying no

Broken record

  • standing your ground

Empathetic assertion

  • getting your message heard and understood when you disagree

Negative feelings assertion

  • giving feedback on others’ behaviour

Discrepancy assertion

  • when you’re not getting what you want

Consequence assertion

  • being clear about what’s acceptable

Case study work

  • how the techniques can be used in combination

Action Planning

Experts

Carrie Stockton

Carrie is Co-Founder of Change-Gear Ltd, a business providing executive coaching, leadership development, employability skills as well as HR consultancy Carrie has worked for some of the UK leading retailers such as Laura Ashley and Dixons Group where she held senior HR and Training roles in bot...

Assertiveness for Maximum Impact at CIPD

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.