Assertiveness Course - one day
CategoriesIndustry and Manufacturing
The original "too nice for your own good"one-day Assertiveness Course
The course is all about choice and understanding that you have more choice than you think you do.
This is a practical course which will help you feel more confident in your ability to handle others and feel better about yourself.
We won’t (can’t) turn a gentle soul into an aggressive ogre - thank goodness! Instead, we look at how you can change your behaviour because you want to rather than feeling pressured into things you’d rather not do.
The idea is to feel better about saying 'no' without having to change who you are (and perhaps without ever having to say the word at all!).
- Dealing with delegate's own feelings
- Setting boundaries for others
- Presenting clear messages
- Closing conversations
- Gaining increased confidence
- Tools you know you can use
- Handling difficult people and situations
- Practising The Art of Saying No
- Moving awkward situations forward
- Managing conflict
We tailor all our courses to reflect the needs of the delegates on the day.
We will include many of the exercises listed below, and any additional material that the trainers feel is relevant.
We all have strong feelings when we have to do something we find particularly difficult.
For instance, what happens when you are in an uncomfortable or confronting situation?
We then look at the ingrained behaviours associated with those feelings.
A chance to explore the messages people heard growing up that have reinforced their non-assertive behaviour.
"If you can't say anything nice, don't say anything at all."
We'll look at setting effective personal space boundaries.
Then we'll have a go at setting internal boundaries
This is where you find yourself discussing something with someone that actually you'd rather not be talking about.
Other Peoples Demands
Being able to set clear internal boundaries is particularly useful for people who have a hard time saying 'No'.
It's also very helpful for people who can't set priorities because of other people's demands.
It's not always necessary to be assertive in order to get your message across.
You'll learn how to raise or lower your status in different situations, in order to change the outcome.
A change of behaviour can be an easy, unassertive way of not getting involved in other people's agendas.
Language is one of the most powerful tools we have.
It can, however, convey overt or covert messages or even ones we didn't even intend.
We look here at the phrases, words, clichés and axioms people use to apologise, justify and defend themselves.
We then practise saying what you mean and getting to the point.
This powerful visual model explains assertive behaviour.
And the accommodating, unassertive behaviour that happens to people under stress.
The Art of Saying 'No
Using situations already identified we will look at some of your more difficult issues.
We'll play with your difficult people to see what new choices you could make to create different outcomes.
Each person will identify:
- What they are taking away from the course
- What specifically they know they will use
- Where they will practise
We will give out two Impact Factory documents to support the course.
You'll get copies relevant hand-outs to remind you of the coursework.
Two weeks after the course one of your trainers will call to see how you are getting on.
You will have email and telephone access to both of your trainers.
You'll also have access to a course web page containing
- Handouts used during the course
- New supportive material
- Impact Factory PDF documents
- Recommended reading
- Links to our favourite videos