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Macquarie Graduate School of Management

Applying Emotional Intelligence

Oct 30—31, 2019
2 days
North Ryde, Australia
AUD 3600 ≈USD 2471
AUD 1800 per day

How it works


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Game changing for business, life changing for people Emotional intelligence is widely recognised as an underlying attribute of effective leaders.

Today’s workplaces require high levels of collaboration, and interactions involving trust, respect, constructive conflict, perspective, empathy, influence and resilience.

Using the latest methods in social neuroscience, you will build your leadership and management skills, identifying ways of enhancing your own performance and that of others.

Key highlights

Learn from experts with extensive industry experience

Understand your EQ using the internationally recognised Genos Model

Drive performance by facilitating positive, productive emotions in others

Program outcomes

This program will empower you to better understand your emotions and those of others, managing them and facilitating productive dialogues to drive performance within your organisation.

What you'll learn

Pre-course: Test your emotional intelligence

  • Undertake the Genos Emotional Intelligence assessment as pre-work. During the program you will receive your results and assistance in responding to them.

Day 1: Understanding emotional intelligence

  • The science of emotions and emotional intelligence
  • The relationship between emotions, decision, behaviour and organisational performance
  • Assessment results and personal action planning
  • Developing emotional self-other awareness

Day 2: Working with emotions

  • Facilitating authentic dialogue and effectively expressing feelings
  • Enhancing emotional reasoning and decision-making
  • Effectively influencing the way others feel and generating high performance on that basis

Who should attend

  • Leaders of people or people managers
  • Professionals working in roles where high levels of influence and interpersonal effectiveness are required (e.g. Human Resource Professionals)
  • Professionals working in sales, customer service or teams


As Managing Director of Oxford Organisational Consulting Associates, which was established in London in 1980 and in Australia in 1988, Richard has led major consulting assignments in Europe, USA, Asia and Australia for public and private sector organisations. He has had extensive experience in th...


Detailed Description
Detailed Description

Next dates

Oct 30—31, 2019
2 days
North Ryde, Australia
AUD 3600 ≈USD 2471
AUD 1800 per day

How it works

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