Macquarie Graduate School of Management

Applying Emotional Intelligence

Available dates

Apr 29—30, 2020
2 days
North Ryde, Australia
AUD 2590 ≈USD 1824
AUD 1295 per day
Sep 21—22, 2020
2 days
North Ryde, Australia
AUD 2590 ≈USD 1824
AUD 1295 per day


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About the course

Game changing for business, life changing for people Emotional intelligence is widely recognised as an underlying attribute of effective leaders.

Today’s workplaces require high levels of collaboration, and interactions involving trust, respect, constructive conflict, perspective, empathy, influence and resilience.

Using the latest methods in social neuroscience, you will build your leadership and management skills, identifying ways of enhancing your own performance and that of others.

Key highlights

  • Learn from experts with extensive industry experience
  • Understand your EQ using the internationally recognised Genos Model
  • Drive performance by facilitating positive, productive emotions in others

Program outcomes

This program will empower you to better understand your emotions and those of others, managing them and facilitating productive dialogues to drive performance within your organisation.

What you'll learn

Pre-course: Test your emotional intelligence

  • Undertake the Genos Emotional Intelligence assessment as pre-work. During the program you will receive your results and assistance in responding to them.

Day 1: Understanding emotional intelligence

  • The science of emotions and emotional intelligence
  • The relationship between emotions, decision, behaviour and organisational performance
  • Assessment results and personal action planning
  • Developing emotional self-other awareness

Day 2: Working with emotions

  • Facilitating authentic dialogue and effectively expressing feelings
  • Enhancing emotional reasoning and decision-making
  • Effectively influencing the way others feel and generating high performance on that basis

Who should attend

  • Leaders of people or people managers
  • Professionals working in roles where high levels of influence and interpersonal effectiveness are required (e.g. Human Resource Professionals)
  • Professionals working in sales, customer service or teams

Trust the experts

Richard Jones

As Managing Director of Oxford Organisational Consulting Associates, which was established in London in 1980 and in Australia in 1988, Richard has led major consulting assignments in Europe, USA, Asia and Australia for public and private sector organisations. He has had extensive experience in th...


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