Comprehensive course analysis
Who should attend
- Entry-level to senior HR professionals
- Global HR managers
- Employee relations managers
- Generalists seeking to move into a specialized role
- EEO, compliance, and security professionals conducting internal employee-related investigations
About the course
Conducting effective and fair internal employee investigations is critical to reducing organizational risk as well as maintaining high employee morale and performance.
In this live virtual certificate program, you will explore a comprehensive process for planning, conducting, and concluding an internal investigation. After getting an up-to-date review of employment laws and their impact on policies and best practices, you will begin to work on the step-by-step process of conducting an internal investigation. While navigating the process, you will have the opportunity to practice using a case study and receive immediate feedback from experts. As you conclude the courses in this series, you will work on developing techniques for notetaking by working on a report template that will uphold findings and withstand heightened scrutiny. Time will be dedicated to practicing and applying the methods and skills for effectively handling investigations and conflicts.
This program will be offered as live virtual sessions, along with assignments and interactive independent activities. The live sessions will include small and whole group case-study role plays as well as activities with feedback, discussions, Q&A, and sharing practices with peers. Please plan sufficient time outside of the live sessions to complete additional assignments. Networking opportunities will be provided.
Understanding the impact and importance of employment laws in the context of your daily work is critical to your success.
In this course, you will review best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. You will gain up-to-date information on employment laws and court cases on employment practices. You'll also engage with case scenarios to apply practical implications of those laws on policies and day-to-day operations.
What does it take to conduct successful internal investigations?
In this course, you'll learn and practice the complete step-by-step internal investigation process. You'll actively engage with content related to conducting interviews, notetaking methods, investigation techniques, determining credibility, managing bias, making findings and reaching conclusions, and implementing outcomes. Applying a case study, you'll review and use the internal investigations process, and interact with expert investigators to learn best practices and acquire new skills.
After studying the internal investigations process, apply your new skills using real-life examples.
In this course, you will practice techniques using a realistic employee complaint by conducting the intake interview, planning and conducting the investigation, making findings and conclusions, offering recommendations, and implementing the outcome. You'll develop these skills under the guidance of expert internal investigators.
Appropriate and accurate documentation is critical to successful internal investigations.
In this course, you will learn methods for capturing key information when making findings and reaching conclusions, and writing fair, neutral, and effective reports. You'll practice organizing information for the report, avoiding advocacy language, addressing comparators/credibility, describing the findings and writing sound conclusions. Considerations include ethical issues and attorney/client privilege. You'll leave the course with a report template that is designed to uphold findings and withstand heightened scrutiny.
Conflict in the workplace is inevitable. Learning and applying key problem-solving skills can help you make conflict more manageable for everyone.
In this course, you'll learn techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment.
Key course takeaways
- Examine the scope of employment laws that impact organizations, including strategies and preventive actions related to legal issues and policies
- Review a structure and apply techniques for conducting interviews and gathering information through essential probing skills
- Practice conducting thorough, complex investigations, including handling difficult and emotional interviewees
- Engage with techniques for avoiding advocacy language and addressing credibility when reaching conclusions
- Develop outcomes, recommendations, and implementation practices for an internal investigation
- Understand and apply methods and tools for problem solving and resolving one-on-one conflicts
Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...
Employment Lawyer and Employee Relations professional, who helps businesses and individuals to identify and resolve workplace issues before they result in litigation. Legal advice, provided through an employee relations lens, offers individualized solutions for clients in the four key areas of: D...
Gayle F. Wasserman, Esq. is a management-side employment attorney and human resources consultant with over 18 years of experience. Since establishing her own private practice, Wasserman Law, in 2004, Gayle has regularly counseled clients throughout the New York tri-state area on a variety of emp...
Katrina Nobles is the Director of Conflict Programs for the Scheinman Institute on Conflict Resolution at the Cornell University School of Industrial and Labor Relations, focusing on educating the next generation of neutrals and practitioners on campus and in the workplace. Nobles designs curricu...
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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.