Advanced Intercultural Management

Mendoza College of Business

Mendoza College of Business


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Who should attend

From front-line managers and executives to organizational leaders, as well as entire organizations facing the challenge of an increasingly diverse work force, this course can help improve performance by exploring and understanding the many dimensions of culture. It is also ideal for technical professionals who want to work more effectively with colleagues and clients.

About the course

Taken alone or as a complement to Notre Dame’s Executive Certificates in Leadership and Management, Negotiation or Business Administration, this program teaches you how to be able to recognize, analyze and manage the important intricacies of working and living in a culturally diverse society. You’ll receive 12 months of access to the Cultural Orientations Indicator® (COI), a key part of the Cultural Navigator™ tool, which measures an individual’s work-style preference against 10 dimensions of culture. These dimensions include: thinking, environment, time, action, communication, space, power, individualism, competitiveness and structure.

What You’ll Learn

  • Discover your work-style preference
  • Look at the world through a cultural lens
  • Address the challenges workplace diversity can present
  • Maximize management potential and manage teams more effectively
  • Cultivate better employee performance
  • Create strategies to improve cross-cultural communication within your department/organization


  • Enhance your Executive Certificate with a specialization
  • Cost savings with each additional course you take
  • Gain skills to facilitate communication between various groups and lead effectively

Raise your intercultural awareness and create a greater impact by successfully navigating generational, ethnic, gender and religious issues in the workplace.

If you have good functional skills and consider yourself a “people person,” then everything will naturally fall into place, right? Not necessarily. What you don’t see can diminish effective communication and damage your career or organization. Communication breakdowns can lead to legal issues, decreased employee morale and even a lack of product performance.

Culture, which is defined by age, race, gender, religion and diverse socio-economic backgrounds, is often a major blind spot for professionals at all levels. Viewed through lenses such as action, time, power and communication, the dimensions of culture become even more complex.

Never before have there been more complex, cultural dynamics impacting professionals across all industries and locations. Whether your job description includes supervising others or not, you are a manager of people and their unique characteristics. What motivates one worker may completely hinder another. Raise your awareness and create a greater impact by successfully navigating common situations like these:


With four generations – World War II, Boomers, Gen X and Millennials – in the workforce at the same time, there’s never been a greater likelihood for intergenerational conflict. For example, how do 20-something-year-olds work alongside, and possibly even manage, colleagues who are significantly older?


Most traditional models of modern management do not address how to manage individuals of different ethnic backgrounds. Did you know that a simple pat on the back to an American may come across as “job well done,” but could make employees from different parts of the world feel uncomfortable and, in some instances, disrespected?


As the workforce includes women in more managerial roles, the possibilities of gender conflict have never been higher. For instance, how does a woman in a traditionally male-dominated industry successfully manage and gain the respect of her male employees?


The subject of religion is often avoided in the workplace, but did you know it can actually impact an employee’s performance? For example, how would you handle a worker whose moodiness is a result of religious fasting?


8 Week Course

Lesson 1 - Introduction to Intercultural Communication/Key Concepts

  • Introduction to Advanced Intercultural Management
  • What is Culture?
  • Why is Culture Important in Business?
  • Ethnocentrism, Enculturation and Miscommunication
  • Awareness and Cultural Intelligence (CQ)
  • Introduction to a Case Study of Big Dog Software
  • Debrief of Big Dog Software, Inc

Lesson 2 - Cross-Cultural Assessment Instrument/Your Cultural Identity

  • COI Assessment
  • Scenario and Individual Application
  • Debrief of Scenario and Individual Application
  • Starting With Your Own Cultural Identity
  • Anxiety and Uncertainty Management
  • Mindfulness

Lesson 3 - Cultural Dimensions: Part 1

  • Five Dimensions of Culture
  • Individualism and Collectivism
  • Authority and Power
  • Masculinity and Femininity
  • Uncertainty Avoidance
  • Long-Term and Short-Term Orientation

Lesson 4 - Cultural Dimensions Part: 2

  • Dimension of Universalism and Particularism
  • Values and World View
  • Introduction to a Case Study of Canwall Paper, Ltd.
  • Debrief of Canwall Paper, Ltd.

Lesson 5 - Stereotypes, Perceptions, Cognition, Thought, Language and Persuasion

  • Stereotypes and Prototypes
  • Perception
  • Introduction to a Case Study of Dewey Ballentine, LLP
  • Debrief of Dewey Ballentine, LLP
  • Symbols
  • Differences between East and West
  • Chinese Language

Lesson 6 - Intergenerational Culture

  • Contextual Influences – Social
  • Contextual Influences – Technological and Political
  • Dimensions of Intergenerational Culture
  • Generational Cultures
  • Intergenerational Guidelines

Lesson 7 - Negotiating Across Cultures and Managing Intercultural Teams/ Conflict Resolution in a Global Community

  • Negotiating Across Cultures
  • Managing Intercultural Teams
  • Cultural Impact on Other Management Practices
  • Thomas Kilmann Conflict Model
  • Cultural Synergy Model of Conflict
  • Introduction to a Case Study of Hong Kong Disney
  • Debrief of Hong Kong Disney

Lesson 8 - Law as Codification Culture

  • Law and Culture
  • Ethical Issues
  • Developing Intercultural Competence: Course Review
  • Action Plan
  • Course Conclusion

Advanced Intercultural Management at Mendoza College of Business

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