Comprehensive course analysis
Who should attend
- Hospitality leaders working in any function within an organization
- Professionals looking to move into a hospitality leadership role
About the course
A hospitality leader’s ability to guide their organization strategically, while maintaining their credibility and fostering a collaborative environment, is a difficult balancing act yet one that must be accomplished.
This blended certificate program begins with a series of online courses and culminates with a 4-day capstone experience at the Cornell School of Hotel Administration in Ithaca, New York, will not only help you gain the skills to strategically assess and innovate within your organization, but also the ability to build trust within your team, enhance your listening skills as a leader, create expectations and goals that will effectively drive team performance. The program covers a broad range of leadership content that will help you critically assess your current leadership style while providing you with the necessary tools to improve and grow as a leader.
After completing the online courses, you will travel to the Cornell campus to work with faculty experts and hospitality professionals from around the world to further explore your personal leadership and communication style to maximize your approach and effectiveness. You measure your emotional intelligence and leverage your personal leadership style to improve effectiveness with all types of employees. You’ll practice advanced communication skills, both verbal and written, to ensure your messages hit the mark. You’ll walk away with new skills and best practices, a powerful network of international colleagues and affiliate membership in the Cornell Hotel Society.
Becoming a Strategic Leader]
Advancing to a more senior leadership role requires a specific set of skills. Senior leaders must shift away from tactical oversight into a more strategic and visionary role. This transition does not occur naturally and is often not a part of standard professional training, development, or onboarding. The ability to adapt to this mindset is crucial and can lead to the success or failure of an individual and/or their team.
In this course, current and potential leaders will be guided through this transition by Kate Walsh, Professor and Dean of the School of Hotel Administration, as she shares her professional expertise and research. Learners will create a personal leadership strategy and build a professional network within their organization to prepare and further their roles in the organization.
Leading Strategic Change Initiatives
If you’re in charge of developing and leading strategic organizational change, there are certain tools and concepts you must be familiar with. In this course, the emphasis is on cultivating your ability to assess the need for change. By determining why your organization or team needs change, you’ll be able to better answer questions like: What should you change and how should the change be handled? You will explore the political and complex process of introducing change, which includes motivating others, dealing with resistance and the emotional elements of change, and finally, extending change over time and sustaining it. The course is designed to give you practice so you can initiate and carry out a change effort.
Practicing Servant Leadership
In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture. Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. A number of cases are provided to highlight leadership challenges and approaches. Servant Leaders are distinguished by their focus on listening skills, and you will assess and develop your listening behavior using Professor Brownell’s HURIER listening model, which addresses six interrelated components: Hearing, Understanding, Remembering, Interpreting, Evaluating and Responding. The development of a strong listening environment also facilitates service within your organization. Finally, you will examine your current environment to identify opportunities to strengthen relationships and enhance the service experience of your organization.
Leading With Credibility
Managers who are seen practicing what they preach and following through on promises enjoy dramatically enhanced credibility and loyalty. They inspire workers to perform well and even to go beyond what is asked of them. Credibility is not all it takes to be successful, but no trust or meaningful relationship with those you manage can happen without it.
This course, developed by Professor Tony Simons, Ph.D. of Cornell University’s School of Hotel Administration, focuses on this critical element of leadership, and helps students develop the awareness, skills and habits necessary for mastering it.
Leading Collaborative Teams
In today's workforce, adaptation and responsiveness are key elements in the success for an organization. As turnaround times shorten and demands increase, organizations must leverage teams to reach strategic goals and fulfill initiatives. Based on the expertise and research of Kate Walsh, PhD, students in this course will diagnose team needs, set expectations for development, utilize conflict to augment change, and build team autonomy to support leaders in embracing a more strategic focus.
Leading Across Cultures
Leading across cultures is about adapting, communicating, thinking critically, and understanding your own biases. Dr. Jan Katz of Cornell University’s School of Hotel Administration will help you explore the five key dimensions of crosscultural leadership: culture, context, risk, linear/parallel hierarchy, and individualism/collectivism . After defining and sharing examples of each, Professor Katz will help you explore their impacts on business and how you can adapt to variations in different cultures. This course gives you the tools you need to continuously improve your cross-cultural leadership skills.
In the course project, you will examine the cultures and dimensions you work in, explore how compensation relates to risk, examine the hierarchy at your company, and evaluate your own leadership style as it relates to the cultures you work in. You will also get to investigate the 2015 Greek financial crisis and interview an international colleague before creating an action plan for your own future education around the impact of cultural variation on leadership.
On-Campus: Ithaca Campus
The Advanced Hospitality Leadership Capstone, part of the Cornell Professional Development Program, is the on-campus component that results in the completion of your advanced certificate. It takes place at the Cornell University campus in Ithaca, NY, at the renowned School of Hotel Administration.
Over four intensive days, you will tackle leadership challenges and collaborate with a network of peers to expand the foundation of your hospitality knowledge.
Days 1 and 2: Strategizing for Your Success
In this on-campus faculty-led intensive, you'll learn how to overcome blockages that impede your ability to effectively lead and manage others, and you'll develop techniques and strategies that will strengthen your ability to motivate all types of employees. Through experiential activities, personal assessments, and interactive feedback, this session will enhance your understanding of your individualized leadership approach and strengthen your ability to lead, inspire, and build success with others in your hospitality organization.
Days 3 and 4: Leading With Effective Communication
Communication is key to helping leaders accomplish their goals. During this two-day intensive, you'll learn about how the patterns of behavior you use when interacting with others impact your leadership effectiveness. In the process, you'll also refine the skill of reading others to increase your understanding of your audience's needs. You will design and deliver compelling verbal and written messages while receiving constructive feedback from faculty experts and peers.
Key course takeaways
- Distinguish differences between managing your team and leading within your organization
- Develop a helpful process framework for leading change initiatives
- Foster ethical conduct to promote service excellence
- Detect and address impediments to your credibility with subordinates, superiors, and others with whom you interact professionally
- Diagnose team skill sets and develop a plan to build synergy and collaboration
- Assess your personalized leadership style, including your emotional intelligence
- Explore advanced presentation skills including the effective use of stories and techniques for communicating complex information visually
Judi Brownell is a professor at the School of Hotel Administration. She teaches courses in organizational behavior and management communication. Brownell has international teaching experience and her on-line eCornell executive courses are taken worldwide. Brownell''s research projects include stu...
Cathy A. Enz is the Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management and a professor in strategy. She currently serves as the associate dean for academic affairs in the School of Hotel Administration. Her prior administrative roles included serving as associate dean for indu...
Andrew Quagliata is a lecturer in management communication at the Cornell School of Hotel Administration. He teaches a first-year business communication course, an upper-level persuasive communication class, and Communication for Entrepreneurs. He is the faculty sponsor of the Leland C. and Mary ...
Professor Tony Simons teaches organizational behavior, negotiation and leadership at the Cornell School of Hotel Administration. His research examines trust–employee trust in leaders, executive team member trust, and trust in supply chain relationships. Simons''s research has focused on how well ...
Dr. Kate Walsh is the Dean of the School of Hotel Administration, and is an E. M. Statler Professor. She received her Ph.D. from the Carroll School of Management at Boston College and her M.P.S. degree from the School of Hotel Administration. She holds a Bachelor of Science degree in Accounting f...
After receiving her S.B. (biology) and Ph.D. (management) at the Massachusetts Institute of Technology, Jan Katz began teaching international management at New York University. Moving to Cornell 21 years ago, she continued teaching international management and marketing at the Johnson Graduate Sc...
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