Comprehensive course analysis
Who should attend
- Hospitality leaders working in any function within an organization
- Professionals looking to move into a hospitality leadership role
About the course
The Advanced Hospitality Leadership Capstone, part of the Cornell Professional Development Program, is the on-campus component that results in the completion of your advanced certificate. It takes place at the Cornell University campus in Ithaca, NY, at the renowned School of Hotel Administration.
Over four intensive days, you will tackle leadership challenges and collaborate with a network of peers to expand the foundation of your hospitality knowledge.
Days 1 and 2: Strategizing for Your Success
In this on-campus faculty-led intensive, you'll learn how to overcome blockages that impede your ability to effectively lead and manage others, and you'll develop techniques and strategies that will strengthen your ability to motivate all types of employees. Through experiential activities, personal assessments, and interactive feedback, this session will enhance your understanding of your individualized leadership approach and strengthen your ability to lead, inspire, and build success with others in your hospitality organization.
Days 3 and 4: Leading With Effective Communication
Communication is key to helping leaders accomplish their goals. During this two-day intensive, you'll learn about how the patterns of behavior you use when interacting with others impact your leadership effectiveness. In the process, you'll also refine the skill of reading others to increase your understanding of your audience's needs. You will design and deliver compelling verbal and written messages while receiving constructive feedback from faculty experts and peers.
Key course takeaways
- Assess your personalized leadership style, including your emotional intelligence
- Turn work groups into inspired teams
- Create a vision of your career and and map its success
- Assess your default communication style and practice adjusting it to increase effectiveness
- Explore advanced presentation skills, including the effective use of stories and techniques for communicating complex information visually
- Practice pitching ideas and overcoming resistance
Andrew Quagliata is a lecturer in management communication at the Cornell School of Hotel Administration. He teaches a first-year business communication course, an upper-level persuasive communication class, and Communication for Entrepreneurs. He is the faculty sponsor of the Leland C. and Mary ...
Dr. Kate Walsh is the Dean of the School of Hotel Administration, and is an E. M. Statler Professor. She received her Ph.D. from the Carroll School of Management at Boston College and her M.P.S. degree from the School of Hotel Administration. She holds a Bachelor of Science degree in Accounting f...
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