Advanced Employee Relations


How long?

  • online
  • on demand

What are the topics?



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Read more about Human Capital Management

In the rapidly changing global marketplace, companies that consider Human Resources as purely business-serving are inevitably falling behind. That is ...


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Who should attend

  • Entry-level to senior HR professionals
  • Employee relations managers
  • Generalists seeking to move into a specialized role

About the course

In today’s challenging times, strategically developing and managing employee relations has never been more critical for organizations in every industry. An increasingly important factor in employee satisfaction, engagement, and well-being, as well as overall organizational performance, the practice of employee relations supports the relationship between employers and employees, particularly managers and team members.

In this comprehensive live certificate program, you will explore a framework for conducting effective employee relations (ER) conversations with employees and managers. After gaining a foundation in employment law, you will gain the skills to help team leaders in your organization strategically manage the cycle of employee performance. Focusing on constructive ways to phrase language, you’ll develop competencies associated with emotional intelligence to solve problems and achieve higher performance as a leader.

By the conclusion of the program, you will have explored the frameworks, processes, and communication skills necessary to help you develop effective employee relations management practices, enhancing the success of your organization’s mission through its employees.

This program will be offered as live virtual sessions, along with assignments and interactive independent activities. The live sessions will include small and whole group case-study role plays as well as activities with feedback, discussions, Q&A, and sharing practices with peers. Please plan sufficient time outside of the live sessions to complete additional assignments. Networking opportunities will be provided. Please review the details of the courses below for specific meeting dates and times.


Human Resources and the Law

Understanding the impact and importance of employment laws in the context of your daily work is critical to your success.

In this course, you will review best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. You will gain up-to-date information on employment laws and court cases on employment practices. You'll also engage with case scenarios to apply practical implications of those laws on policies and day-to-day operations.

Effective Employee Relations

What are the responsibilities and proactive initiatives that guide employee relations (ER) professionals?

In this course, you'll learn techniques for conducting effective conversations, making ER decisions, and managing performance issues. You'll practice coaching, counseling, progressive discipline strategies, navigating different work styles, and communication skills, including effective ways to phrase language. You'll leave with an extensive toolkit and guides to apply directly to your work.

Harassment Prevention in the Workplace

Helping to create and maintain a respectful workplace is important in every organization.

In this course, you'll examine current legal and policy concerns as well as best practices related to preventing harassment and retaliation. You'll review approaches from the perspectives of HR, managers, and employees for responding to inappropriate behaviors. You'll practice prevention strategies for creating a respectful workplace, including providing individual feedback. You'll also review requirements for training and explore preventive training options beyond legal standards.

Facilitating Conflict: Collaborative Problem Solving

Conflict in the workplace is inevitable. Learning and applying key problem-solving skills can help you make conflict more manageable for everyone.

In this course, you'll learn techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment.

Emotional Intelligence: An EDGE for Leaders

Learn to use your emotional intelligence to interact with others, solve problems, and achieve higher performance.

Emotional intelligence (EI) is the ability to harness your emotions in sensing, understanding, and responding adeptly to social cues in your environment. It is often referred to as "common sense" that allows one to relate to people and get along in the world. Research has shown that EI is a far better predictor of success than IQ.

Emotional intelligence is what every leader uses to make pivotal decisions, plan projects and initiatives, solve problems, interact with clients, set performance expectations, communicate feedback, and collaborate with colleagues of all levels.

While your IQ will remain stable for most of your life, you can develop and perfect the competencies associated with EI to achieve higher performance as a leader. This workshop will show you how.


Susan Brecher

Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...

Tracey Levy

Employment Lawyer and Employee Relations professional, who helps businesses and individuals to identify and resolve workplace issues before they result in litigation. Legal advice, provided through an employee relations lens, offers individualized solutions for clients in the four key areas of: D...

Gayle Wasserman

Gayle F. Wasserman, Esq. is a management-side employment attorney and human resources consultant with over 18 years of experience. Since establishing her own private practice, Wasserman Law, in 2004, Gayle has regularly counseled clients throughout the New York tri-state area on a variety of emp...

Patricia Harmon

Patricia Harmon is an organizational development consultant and works as a business analyst, facilitator and executive coach. She has designed and conducted advanced thinking workshops for North American organizations such as Deutsche Bank, Estee Lauder, Goldman, Sachs, J P Morgan Chase, Johnson ...

Katrina Nobles

Katrina Nobles is the Director of Conflict Programs for the Scheinman Institute on Conflict Resolution at the Cornell University School of Industrial and Labor Relations, focusing on educating the next generation of neutrals and practitioners on campus and in the workplace. Nobles designs curricu...

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Advanced Employee Relations at eCornell

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Human Capital Management

Basically, HR management can be defined as the effective use of human resources in an organization with the help of various management strategies. Due to the diversity of the courses, you should be aware of your needs while selecting one. Human Capit...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

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