Comprehensive course analysis
Who should attend
- Entry-level to senior HR professionals
- Global HR managers
- Employee relations managers
- Generalists seeking to move into a specialized role
- HR, ER, EEO, compliance, and security professionals
About the course
Proactively developing and managing employee relations and internal investigations has never been more critical for organizations in every industry.
In this comprehensive live certificate program, you will begin by gaining current knowledge of ever-changing employment law issues and employee-related policies. You will develop techniques for addressing and preventing inappropriate workplace behaviors, facilitating conflict resolution, and fostering communication skills, including emotional intelligence. You will discover a framework for conducting effective ER conversations with employees and managers. You will acquire the skills to help team leaders in your organization strategically manage the cycle of employee performance. You’ll also have the opportunity to practice coaching, counseling, navigating different work styles, and problem-solving techniques. Focusing on constructive ways to phrase language, you’ll develop competencies associated with emotional intelligence to successfully address issues and achieve higher performance as a leader. You will study a comprehensive process for planning, conducting, and concluding internal investigations involving employees. During the live sessions, time will be dedicated to practicing and applying the methods and skills for effectively handling investigations and conflicts.
This virtual program will be offered in live sessions along with assignments and interactive independent activities. The live sessions will include small and whole group case-study role plays and activities with feedback, discussions, Q&A, and sharing practices with peers. Please plan sufficient time outside of the live sessions to complete additional assignments. Networking opportunities will be provided.
Understanding the impact and importance of employment laws in the context of your daily work is critical to your success.
In this course, you will review best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. You will gain up-to-date information on employment laws and court cases on employment practices. You'll also engage with case scenarios to apply practical implications of those laws on policies and day-to-day operations.
What are the responsibilities and proactive initiatives that guide employee relations (ER) professionals?
In this course, you'll learn techniques for conducting effective conversations, making ER decisions, and managing performance issues. You'll practice coaching, counseling, progressive discipline strategies, navigating different work styles, and communication skills, including effective ways to phrase language. You'll leave with an extensive toolkit and guides to apply directly to your work.
Helping to create and maintain a respectful workplace is important in every organization.
In this course, you'll examine current legal and policy concerns as well as best practices related to preventing harassment and retaliation. You'll review approaches from the perspectives of HR, managers, and employees for responding to inappropriate behaviors. You'll practice prevention strategies for creating a respectful workplace, including providing individual feedback. You'll also review requirements for training and explore preventive training options beyond legal standards.
Conflict in the workplace is inevitable. Learning and applying key problem-solving skills can help you make conflict more manageable for everyone.
In this course, you'll learn techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment.
Learn to use your emotional intelligence to interact with others, solve problems, and achieve higher performance.
Emotional intelligence (EI) is the ability to harness your emotions in sensing, understanding, and responding adeptly to social cues in your environment. It is often referred to as "common sense" that allows one to relate to people and get along in the world. Research has shown that EI is a far better predictor of success than IQ.
Emotional intelligence is what every leader uses to make pivotal decisions, plan projects and initiatives, solve problems, interact with clients, set performance expectations, communicate feedback, and collaborate with colleagues of all levels.
While your IQ will remain stable for most of your life, you can develop and perfect the competencies associated with EI to achieve higher performance as a leader. This workshop will show you how.
What does it take to conduct successful internal investigations?
In this course, you'll learn and practice the complete step-by-step internal investigation process. You'll actively engage with content related to conducting interviews, investigation techniques, determining credibility, managing bias, reaching conclusions, and implementing outcomes. Applying a case study, you'll review and use the internal investigations process, and interact with expert investigators to learn best practices and acquire new skills.
After studying the internal investigations process, apply your new skills using real-life examples.
In this course, you will practice techniques using a realistic employee complaint by conducting the intake interview, planning and conducting the investigation, making findings and conclusions, offering recommendations, and implementing the outcome. You'll develop these skills under the guidance of expert internal investigators.
Appropriate and accurate documentation is critical to successful internal investigations.
In this course, you will learn methods for capturing key information; maintaining documentation; and writing fair, neutral, and effective reports. You'll practice taking notes, developing documentation, avoiding advocacy language, addressing comparators/credibility, and writing sound conclusions. Considerations include ethical issues and attorney/client privilege. You'll leave the course with a report template that will uphold findings and withstand heightened scrutiny.
Key course takeaways
- Examine the scope of employment laws that impact organizations, including strategies and preventive actions
- Practice applying a framework for conducting employee relations conversations with managers and employees
- Review strategies for preventing and responding to policy violations of harassment and retaliation
- Understand and apply a step-by-step method of solving problems and resolving conflicts
- Work strategically with managers to address employee relations issues
- Use emotional intelligence to boost staff morale and facilitate motivation, performance, feedback, and talent retention
- Review a structure and apply techniques for conducting interviews and gathering information through essential probing skills
- Practice conducting thorough, complex investigations, including handling difficult and emotional interviewees
- Engage with techniques for avoiding advocacy language and addressing credibility when reaching conclusions.
- Develop outcomes, recommendations, and implementation practices for an internal investigation
Susan Brecher, currently the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design is an employment practices attorney and expert in training and curriculum design for both online and classroom based workshops. She has broad experience in advising, consultin...
Employment Lawyer and Employee Relations professional, who helps businesses and individuals to identify and resolve workplace issues before they result in litigation. Legal advice, provided through an employee relations lens, offers individualized solutions for clients in the four key areas of: D...
Gayle F. Wasserman, Esq. is a management-side employment attorney and human resources consultant with over 18 years of experience. Since establishing her own private practice, Wasserman Law, in 2004, Gayle has regularly counseled clients throughout the New York tri-state area on a variety of emp...
Patricia Harmon is an organizational development consultant and works as a business analyst, facilitator and executive coach. She has designed and conducted advanced thinking workshops for North American organizations such as Deutsche Bank, Estee Lauder, Goldman, Sachs, J P Morgan Chase, Johnson ...
Katrina Nobles is the Director of Conflict Programs for the Scheinman Institute on Conflict Resolution at the Cornell University School of Industrial and Labor Relations, focusing on educating the next generation of neutrals and practitioners on campus and in the workplace. Nobles designs curricu...
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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.