Administrative Assistant & Secretarial Skills

ICTD International Centre for Training and Development

What are the topics?

ICTD International Centre for Training and Development


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Who should attend

Those who involved in the operational running of an office or fulfill the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development workshop for those individuals with some office management experience looking to move into a more senior position as an Office Manager or administration team leader/supervisor.

About the course

This course focuses on interpersonal skills, techniques for managing time, stress, people and workloads, strategies for effective team-work, communication, and solving problems. This practical and highly popular program rapidly develops the key skills and knowledge that enable the new and developing office professional to maximize their contribution to the manager, team and organization.  The course shows you how to plan and organize efficiently, develop confident office organization skills and proactively contribute to the successful achievement of the organization’s goals.  So whether you are a first-jobber looking to kick-start your PA career, or a senior secretary looking to brush up on new skills, our Professional Skills for Executive Secretaries course can be invaluable.  

Course Objectives

  This course aims to create a dynamic, learning situation, where secretaries can explore ways to advance their career skills and to create a better quality of life.  

Course Outline

  Overview and General Duties

  • Professional Traits and Qualities
  • Office Settings
  • Overview of Operational and Management Functions of a Typical Business
  • Daily Duties of the Administrative Assistant/Secretary
  • Introduction to Office Equipment, Furniture and


  • Record Keeping and Banking
  • Organizing Work and Protecting Its Quality
  • Time Management   Office Communications

  • Telecommunications Equipment and Systems

  • Managing Incoming and Outgoing Communications

  • Arranging and Assisting with Meetings and


  • Making Travel Arrangements   Office Professional - Office Documents

  • Document Related Terminology

  • Information Resources

  • Overview of the Document Planning and Generation


  • Business Document Formats and Styles
  • Techniques for Generating a First Draft
  • Editing Text
  • Proofreading
  • Taking Dictation
  • Quick Review of English Grammar for Administrative Assistants   Public Relations and Personnel Issues

  • Business Ethics

  • Supervising Office Employees

  • Managing a Payroll

  • Quality and Quantity Control

  • Stress Management

Microsoft Office System 2010 – Part One

  • Microsoft Windows 7
  • Using the Start Menu
  • Accessing Help and Support
  • Working with Files and Folders
  • Working with Word 
  • Creating a Document
  • Saving, Printing and Closing a Document
  • Navigating and Searching
  • Editing and Formatting Text
  • Creating Bulleted and Numbered Lists
  • Setting and Modifying Tabs
  • Page Layout
  • Creating, Formatting and Modifying Tables
  • Inserting and Formatting Pictures, Shapes and Clip


  • Backgrounds, Headers and Footers
  • Applying References and Hyperlinks
  • Advanced Features   Microsoft Office System 2010 – Part Two

  • Working in Excel

  • Working with an Excel Workbook

  • Using Backstage View 

  • Accessing and Using Excel Templates

  • Entering and Editing Data in a Worksheet

  • Using Data Types

  • Saving the Workbook

  • Inserting and Deleting Cells

  • Formatting Cells

  • Working with Rows and Columns

  • Modifying a Worksheet

  • Working with Multiple Worksheets

  • Finding, Sorting and Filtering Data

  • Building Basic Formulas

  • Data Functions

  • Building, Formatting and Modifying Charts   Microsoft Office System 2010 – Part Three

  • Working in Power Point

  • Working with an Existing Presentation

  • Creating a New Presentation

  • Adding, Deleting and Organizing Slides

  • Formatting Characters, Paragraphs, Text Boxes and


  • Proofing Tools
  • Working with Different Themes and Layouts
  • Adding Tables, Charts, and SmartArt Graphics to


  • Delivering a Presentation
  • Working in Outlook
  • Creating, Sending and Responding to E-mail


  • Formatting and Personalizing Messages
  • Working with Attachments
  • Working with Outlook Folders
  • Modifying Contacts and Contact Groups
  • Using Outlook Calendar   ## Course Methodology   A variety of methodologies will be used during the course that includes:
  • (30%) Based on Case Studies
  • (30%) Techniques 
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation

Videos and materials

Administrative Assistant & Secretarial Skills at ICTD International Centre for Training and Development

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.