Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Effective Communication & Teamwork Management Skills

Providing safe health care depends on highly trained individuals with disparate roles and responsibilities acting together in the best interests of the patient. Communication barriers across hierarchies, failure to acknowledge human fallibility, and lack of situational awareness combine to cause...

ICTD International Centre for Training and Development

Developing Effective Telephone Skills

Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and its use is often taken for granted in the way we speak to our customers, the way relationships are forged or broken and the way information is relayed. The ability...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...

ICTD International Centre for Training and Development

Etiquette for Excellent Customer Service

Here in the Gulf, millions of dollars are lost every year because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that...

Oxford Management Centre

Emotional Intelligence and Creative Reframing Skills for Innovative Policing

This Oxford Emotional Intelligence and Creative Reframing Skills for Innovative Policing training course will help law enforcement officers gain competency to be more effectively protect and serve the public, learn to appropriately monitor their own and other’s emotions and use this knowledge to...

Oxford Management Centre

Digital Forensics for Investigations

Oxford Management Centre

Embracing Digital Banking Innovations & Transformation

The banking industry transformed drastically from computerized records to digital banking. Digital Technologies are creating an unprecedented disruption across the banking sector. Technological advancements are enabling banks to meet customer expectations by delivering enhanced services. Digital...

Oxford Management Centre

Design Planning & Problem Diagnostic Strategy

This Oxford Design Planning & Problem Diagnostic Strategy training seminar is essentially about Design thinking, a five-phase process that is broadly used and has proven its value. Design Thinking is a human-centered, iterative problem-solving process of discovery, ideation, and experimentation...

Oxford Management Centre

Enhancing Law Enforcement Response to Violence

Oxford Management Centre

Evidence Based Management & Leadership

This OXFORD Evidence Based Management & Leadership training course proceeds from the premise that using better, deeper logic and employing facts to the extent where possible permits leaders to do their jobs better. Understanding this principle and applying what is all about. It focuses on the...