The services sector requires broad-ranging skills and know-how in key areas of management such as strategy, operations, marketing, and human resources. However, implementing effective differentiation strategies in the service industry also requires an in-depth understanding of the economics of...
Oct 11—25, 2020
10 days in Singapore
Nanyang Business School
Get ahead in your career with our dedicated hospitality management programme that will enable you to stay relevant and thrive in this constantly evolving industry. Going beyond operational expertise, the programme focuses on the strategy behind hospitality management and aims to nurture...
Oct 12, 2020—Mar 4, 2021
12 days in Singapore
NUS Institute of Systems Science
Service analytics describes the process of capturing, processing and analyzing the data generated from the execution of a service system to improve, extend, and personalize a service to create value for both providers and customers. Service analytics also covers process analytics and will be...
Aug 17—19, 2020
3 days in Singapore